DEPENDABILITY MANAGEMENT - PART 3-16: APPLICATION GUIDE - GUIDELINES FOR SPECIFICATION OF MAINTENANCE SUPPORT SERVICES
International Electrotechnical Committee
FOREWORD
INTRODUCTION
1 Scope
2 Normative references
3 Terms, definitions and acronyms
3.1 Terms and definitions
3.2 Acronyms
4 Specification of maintenance support services
4.1 Purpose of using maintenance support services
4.2 Types of maintenance support services
4.3 Basic maintenance support agreements
4.3.1 Maintenance labour
4.3.2 Spare parts
4.3.3 Training
4.3.4 Repairs and overhauls
4.3.5 Refurbishment and modifications
4.4 Limited service agreements
4.5 Long term service agreements
4.5.1 Purpose
4.5.2 Scope of a LTSA
4.5.3 Performance guarantees
4.6 Life cycle aspects
4.6.1 Design and development phase
4.6.2 Operation and maintenance phase
4.6.3 Obsolescence
5 Preparation of service agreements
5.1 Management responsibility
5.2 Process for selecting a service provider
5.3 Purpose of a maintenance support service agreement
5.4 Preparation of a maintenance agreement
5.5 Agreement structure and elements
6 Management of maintenance agreements
6.1 General
6.2 Communication
6.3 Monitoring of agreement
Annex A (informative) Check-list for agreement structure
and elements
Bibliography
Specifies a framework for the specification of services related to the maintenance support of products, systems and equipment that are carried out during the operation and maintenance phase.
| Document Type | Standard |
| Status | Current |
| Publisher | International Electrotechnical Committee |
| Committee | TC 56 |
