AS/NZS 10002:2014

AS/NZS 10002:2014

Guidelines for complaint management in organizations

Standards Australia

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Abstract

Provides guidance on complaint handling within an organization, including the planning, design, operation, maintenance and improvement of a complaint handling system.

General Product Information

Document Type Standard
Status Current
Publisher Standards Australia
Supersedes
  • DR AS/NZS ISO 10002
  • AS ISO 10002-2006

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