Information technology - IT Enabled Services - Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM)
Standards Australia
Adopts ISO/IEC 30105-2:2016, which serves as a process assessment model for organizations providing ITES-BPO services that conform to the requirements of ISO/IEC 33004 and supports the performance assessment by providing indicators for the interpretation of the process purposes and outcomes, as defined in ISO/IEC 24774, and the process attributes, as defined in ISO/IEC 33020.
| Document Type | Standard |
| Status | Current |
| Publisher | Standards Australia |
| Supersedes |
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