JIS Q 10003:2010
JIS Q 10003:2010
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Japanese Standards Association
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Japanese Standards Association
This Japanese Industrial Standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.
Document Type | Standard |
Status | Current |
Publisher | Japanese Standards Association |